tabtab13
Active Member
Ah yes, along with digital tv, broadband and ISPs are another pet peeve.
Over the past 6 months or so, my connection just goes, perhaps once every 3 weeks, certainly once a month. The first time it happened, I tried rebooting the router, rebooting my computer, checking the cable in the phone socket etc but to no avail. My ISP was fairly reluctant to inform BT, as according to them, my phone line was fine, but did so in the end and BT found there was a problem with the line after all and sorted the problem out. Result!
But now when it happens, I get all excuses under the sun from them - 'your settings must be wrong' (ah no - I haven't touched them), 'try it with a different router' (ah no - like I have a spare one around), 'try taking your phone socket apart and looking inside (ah no - I'm not a phone socket engineer and I don't want to make things worse and lose my phone line as well).
There's a number of others as well - literally any excuse to say the problem's my end and that's that. So I wait ... and hey presto, the connection comes back, sometimes within an hour, sometimes longer, sometimes overnight. This is without me doing anything anymore - I've given up ringing my ISP as I'm sure many of you have experienced the amount of time you have to spend ringing and ringing a help line trying to get through.
Question - if it takes so long, doesn't that indicate that there are many, many people trying to get through so there must be a problem with the service they are providing - or do these places just have one person and a phone in a tiny office to deal with such calls?!
Anyone else experience this on a fairly regular basis - or are you happy and problem free with your internet connection and ISP?
Obviously, I'm thinking of changing my ISP, but not wishing to jump out of the frying pan into the fire, I thought I'd sound you all out first and see if it's just me - as although I know my way around my Mac, I wouldn't say I was super techno minded.
Over the past 6 months or so, my connection just goes, perhaps once every 3 weeks, certainly once a month. The first time it happened, I tried rebooting the router, rebooting my computer, checking the cable in the phone socket etc but to no avail. My ISP was fairly reluctant to inform BT, as according to them, my phone line was fine, but did so in the end and BT found there was a problem with the line after all and sorted the problem out. Result!
But now when it happens, I get all excuses under the sun from them - 'your settings must be wrong' (ah no - I haven't touched them), 'try it with a different router' (ah no - like I have a spare one around), 'try taking your phone socket apart and looking inside (ah no - I'm not a phone socket engineer and I don't want to make things worse and lose my phone line as well).
There's a number of others as well - literally any excuse to say the problem's my end and that's that. So I wait ... and hey presto, the connection comes back, sometimes within an hour, sometimes longer, sometimes overnight. This is without me doing anything anymore - I've given up ringing my ISP as I'm sure many of you have experienced the amount of time you have to spend ringing and ringing a help line trying to get through.
Question - if it takes so long, doesn't that indicate that there are many, many people trying to get through so there must be a problem with the service they are providing - or do these places just have one person and a phone in a tiny office to deal with such calls?!
Anyone else experience this on a fairly regular basis - or are you happy and problem free with your internet connection and ISP?
Obviously, I'm thinking of changing my ISP, but not wishing to jump out of the frying pan into the fire, I thought I'd sound you all out first and see if it's just me - as although I know my way around my Mac, I wouldn't say I was super techno minded.